Refunds
A purchase pays for the access described at checkout: one full report for 30 days, the 30-30 Plan, or the $5 move from a single report to the 30-30 Plan.
If a charge does not match that access, email support@civitassignals.com from the address on the account and include the date of the charge. Reopening a stored report during its 30 days is not a new charge.